Terms of use

Welcome to the mylife Diabetes Care AG (mylife) Internet Website.

Please read our Terms of Use carefully before accessing and using our websites. By using our websites you agree to these Terms of Use.

The Privacy Policy is an integral part of these Terms of Use. You can find them on this website via the link in the footer.

On the mylife website we inform you about the company, our products and services. We expressly point out that the references and information on these websites do not contain any advice on treatment. In case of health problems, you should most certainly consult a physician. Only the attending physician can make a diagnosis and initiate the necessary therapies.

mylife reserves the right to amend, supplement or delete these Terms of Use, contents, links or references on this website at any time and without giving prior notice. The current version of the respective Terms of Use can always be found on this page of the website.

The products shown on this website may possibly not be available in your country or not be approved. From this information you cannot deduce that the corresponding products and conditions will be available in your country in the future. Please contact your local mylife representative for detailed data on the products and information.

We make every effort to keep the information and data published on our website accurate and up-to-date. Despite all due care, we do not assume any guarantee for the currentness, correctness, completeness and accuracy of the information and data. We do not assume any guarantee for the constant availability and access to our websites, nor do we guarantee that the functions and data transmission will be interference-free and uninterrupted.

mylife shall not be liable for damages or disadvantages that you have incurred as a result of the use or inability to use our website, or because you have used the information and data on these website or have relied on these. In particular, this disclaimer also applies to damages caused by viruses or other harmful programs as well as in any other way to your device, your programs or your data.

On our websites you will find direct and indirect references to third-party websites ("links") or you can open these websites via links on other websites. We only place links to websites on which we did not recognise any illegal contents at the time of placing the links. However, mylife has no influence on the current and future design as well as the content of linked third-party pages or on the Internet websites that link to our website.

By linking, mylife does not express an opinion on the content of the websites of third parties. We accept no responsibility for the content or availability of external websites and are not liable for their compliance with applicable laws or for damage or disadvantages that you may incur as a result of using such content or solely as a result of access to these pages. Links to other websites are provided for the sole purpose of facilitating the use of our websites.

All contents of these websites, such as texts, images, photographs, illustrations, graphics, logos, symbols, names, product and company names are protected by copyright.

You are permitted to view the websites and the information and data displayed on these on the screen. Furthermore, you may also print, copy, download and save the contents if the following conditions are met:

• Their use is limited exclusively to your private, non-commercial use or occurs in connection with a business interaction with mylife.

• You shall refrain from any alterations to the content, the references to copyrights or legally protected trademark rights.

• You shall not publish the content you use on other Internet websites or media.

For any other use beyond this, in particular for any commercial use, you require the prior written permission of mylife.

The mylife websites may possibly include forecasts about the development of mylife. Such future-oriented statements involve considerable uncertainties with respect to technical, business, economic and financial factors which are often beyond our sphere of influence. The actual future results may differ considerably from the future-oriented statements. mylife refuses any obligation to revise or update any future-oriented statements based on new information, events or developments.

We look forward to hearing your opinion on our products and our website and would also be pleased to send you further information material.

You can contact us via the contact form on our website, by e-mail or by telephone.

E-mails and messages you send via a web form are not encrypted. We cannot prevent such transmitted contents from being viewed and changed by third parties under certain circumstances. Transmission is therefore at your own risk.

Unless mylife expressly states otherwise on the websites in question, orders placed online only become binding if you have received a written confirmation from mylife.

Messages you send to mylife via the websites or by e-mail have no legal effect. We will endeavour to process your delivered messages within a reasonable deadline, but we do not guarantee that they will be processed within the time period requested by you. In particular, you may not interpret a delayed reply or non-response to such messages as either legal consent or rejection by mylife.

Status: November 2025